TERMS OF SERVICE
This Agreement describes what you are legally entitled to expect from us when you make a reservation on our website www.voyage.maresaonline.com ! Please read these conditions carefully before booking, in order to know how they affect the specific terms related to your booking act. You have the possibility of obtaining accommodation services, car rentals, eco-tourist visits, excursions programmed by us or by you, as well as fun activities or attractions, subject to the acceptance of the these Booking Conditions, in accordance with the prices and cancellation conditions displayed on the site at the time of booking.
RESERVE ACCOMMODATION :
1- The parties concerned: « The customer » refers to any user making a reservation related to a service offered. « We » designates the service provider responsible for the online reservation center offering short-stay accommodation and tourist and leisure offers.
2- Online reservation: after selecting a property, the user follows the current process which guides him to a summary of the details and elements of his reservation. By validating on the confirmation button, the customer validates his reservation and confirms having read these reservation conditions.
The user will receive a confirmation of his order by e-mail showing the essential elements of his reservation: price, content of the reservation, terms of payment.
3- Payment methods: we have three payment methods to book your stays: payment at an agency, payment by Visa card, mobile payment.
4- The number of travelers: the reservation is based on a specific number of occupants for an accommodation. If the number of travelers is greater than the capacity, the service provider may refuse the additional people. In this case, any breach of the contract will be considered at the initiative of the customer.
5- Pets: the owner of the accommodation specifies in the booking conditions whether or not the client can stay in the company of a pet. Failure to comply with this clause by the customer will result in a refusal of stay.
6- Interruption of stay: in the event of interruption of stay, the customer will not benefit from any reimbursement unless the reason is covered by cancellation insurance from which the customer can benefit.
7- Cancellation of stay by the customer: a cancellation letter must be sent to the reservation service for notification of your cancellation.
7.1- If the cancellation is between the 15th and the 7th day, 50% of the amount of services directly related to the stay that the customer will have booked will be retained.
7.2- If the cancellation is between the 7th and the 2nd day, 75% of the amount of services directly related to the stay that the customer will have booked will be retained.
7.3- If the cancellation takes place the day before or the day initially scheduled, no refund will be generated.
7.4- Cancellation of stay by the seller: when a stay is canceled before its start date, the reservation service must inform the buyer by registered letter with acknowledgment of receipt. The buyer will receive their refund without penalties on the amounts paid. An amicable agreement can be concluded with the object of the acceptance by the buyer of a substitute stay proposed by the seller.
8- Modification of a substantial element: when the seller is forced to make changes to one of the essential elements of the contract, the reservation service must inform the buyer by registered letter with acknowledgment of receipt. The buyer will be free to:
8-1 Cancel your contract and obtain reimbursement without penalty on the sums paid
8-2 Accept the modification or substitution for another stay. If the payment already made by the buyer exceeds the amount of the new service, the overpayment will be returned to the customer before the start of his stay.
9- Inability for the seller to provide the services due in the stay contract: when the seller is unable to provide the services provided for in the contract, the reservation service will offer a stay to replace the planned stay by bearing the costs linked to the price supplement. If the stay accepted by the buyer is of inferior quality, the booking agency will refund the price difference to him before the end of his stay. If the seller cannot offer a replacement stay, a refund will be made to the buyer for the amount of the stay.
10- Arrival day: the customer must come forward on the day planned for his stay, respecting the times mentioned for his arrival. In the event of a late or delayed arrival, or a last minute impediment, the customer must notify the owner by telephone.
11-Inventory: an inventory is carried out between the customer and the owner on arrival and departure of the accommodation, taking into account the cleanliness, integrity of equipment, etc. This inventory will be the only reference in the event of a dispute concerning the condition of the premises.
BOOK A CAR :
Article 1 – Conditions to be fulfilled for renting a vehicle
You must provide us with all the information essential to the establishment of your rental contract in this case: your identity document (CNI or passport), your contact details (landline or mobile phone numbers, your address, e-mail), your driver’s license as well as the choice of payment method for your rental.
If this information is not provided, the reservation request cannot be validated.
Article 2 – The vehicle
Article 2.1 – Condition of the vehicle
A current description of the vehicle is attached to your contract. You agree to report in writing, before your departure from our base, any apparent defect that does not appear there. Otherwise, we consider to have delivered a vehicle conforming to the description.
Unfortunately, we will not be able to take into account complaints concerning apparent damage which have not been reported upon departure.
You must return the vehicle in the condition you received it. All repair costs, resulting from a fault on the part of the tenant, will be added to the cost of the rental.
Article 2.2 – Use of the vehicle
You should never drive the vehicle anywhere other than Cameroon.
In accordance with the principle of personality of penalties, you are responsible for offenses committed during the rental period. Thus, you are informed that your contact details may be communicated to the police, national guard or judicial authorities who request it.
You agree to use the vehicle « with due diligence » and in particular, without being under the influence of alcohol or narcotics or of any substance likely to affect driving in accordance with the provisions of the highway code and use it in accordance with its destination , which, for a private vehicle, is mainly that of the transport of people free of charge and for a commercial vehicle, is mainly that of the transport of goods.
We would particularly like to draw your attention to the dimensions of commercial vehicles which require increased attention during certain maneuvers (reverse gear for example) and may make it impossible to cross certain road infrastructures (tunnels, bridges, etc.), including the height maximum is, according to the regulations in force, indicated in advance.
CAUTION: In the event of poor appreciation of the size of the vehicle.
The top and bottom shocks are not covered by the damage guarantee except to prove the case of force majeure.
You must not use the rented vehicle, in particular:
– To re-let it;
– For the transport of persons for a consideration;
– For the transport of a number of people greater than that mentioned on the vehicle registration document;
– To participate in rallies, competitions or tests, wherever the place;
– To give driving lessons;
– To push or pull another vehicle (except vehicles equipped with a hook – maximum load 1000 kg);
– On roads which are not suitable for vehicles or where the surface or the state of maintenance presents risks for the tires or the components under the vehicle;
– To commit an intentional offense.
The goods and baggage transported in the vehicle, including their packaging or stowage, must neither damage the vehicle, nor create abnormal risks for its occupants.
When you park the vehicle, even for a short stop, you agree to lock the vehicle.
You must never leave the car unoccupied with the keys in the ignition. Failure to return the keys will invalidate the theft guarantee.
In the event of damage or theft, you must send the rental company, as soon as possible, the accident report or the theft declaration receipt issued by the authorities, as well as the keys and documents of the vehicle. A breach of the rules mentioned above will result in the invoicing of the vehicle.
PLEASE NOTE : article 2-2 sets out the minimum obligations to be observed during the period during which you have custody of the vehicle.
Article 2.3 – Maintenance / mechanical problems
During your rental and depending on the number of kilometers traveled, you will have to carry out the usual checks (coolant level, engine oil level over 1000 km, tire pressure, etc.), in accordance with a “good father” custom. As such, the Lessee will remain vigilant to any signal emitted by the warning lights appearing on the vehicle’s dashboard and will take all necessary precautionary measures, if necessary, such as an emergency stop.
The vehicle is supplied to you with five tires, the condition of which complies with road regulations. In the event of deterioration of one of them for a cause other than normal wear, hidden defect or force majeure, you agree to replace it immediately and at your expense with a tire of the same size, same type. , same brand, and equal wear.
In the event of mechanical breakdown only (excluding accidents), you benefit from an Assistance Service, included in the price of your rental.
ATTENTION: we do not undertake to provide you with a car of a specific model or specific color and reserves the right to make changes if necessary and of course in the event of a breakdown. On the other hand, we guarantee you the category of your choice and in case of unavailability a higher category.
Article 3 – Duration of the rental
Article 3.1 – Concept of calculation
The lessee undertakes to return the vehicle to the lessor on the day and at the time stipulated in the rental contract under penalty of being exposed to civil and criminal legal proceedings as well as the invoicing of late fees. A franchise of 180 minutes is granted. A maximum of two (2) additional hours may be charged. Beyond these five hours, an entire day will be billed.
PLEASE NOTE: There is no reimbursement for any rental shorter than the duration provided for in the reservation.
Article 3.2 – End of the rental
We undertake to give you the guarantee deposited for the rental of the car at the same time that you give us the keys of the car and that the latter is in good condition (in its initial state indicated on the contract).
The return of the car must imperatively be made at the drop-off location mentioned during the reservation and any modification to another location will be charged.
In the event of an accident, the rental contract is terminated upon transmission to the lessor of the amicable report duly completed by the lessee and any third party.
Article 4 – Payment
Article 4.1 – The price
The rental price is the price indicated by Email following the reservation request on our site. No additional fees or taxes will be requested from the tenant.
Payment is made in cash upon delivery of the car or by our online payment methods (mobile payment, visa payment).
The delivery and return of the vehicle is done everywhere in Cameroon, but that is mentioned at the reservation and not during the rental of the car. We cover practically the entire Cameroonian territory (Douala, Yaoundé, Buea, Limbé, Kribi, Nkongsamba…) as well as all international airports (Douala international airport, Nsimalen international airport…).
Article 5 – Insurance and assistance conditions
Article 5.1 – CIVIL LIABILITY INSURANCE
All vehicles in the Maresa Voyage fleet are insured for bodily injury and material damage that you may cause to third parties as a result of an accident involving said vehicle, in order to meet the insurance obligation.
Insurance for persons transported:
It covers the driver and all his passengers in the event of an accident related to the use of the vehicle. This insurance provides for the reimbursement of certain medical expenses as well as the payment of a death or permanent disability benefit.
PLEASE NOTE: in order not to be excluded from the benefit of the guarantee, you must respect the geographical traffic restrictions mentioned in article 2-2.
You must also respect the obligations of the general rental conditions relating to the driving of the vehicle, in particular those relating to the driving license, compliance with safety conditions and the prohibitions relating to participation in rallies, competitions or tests, the use of trailers or the towing of other vehicles, and the transport of people for a fee. Otherwise, if the responsibility of the driver is engaged, the insurer reserves the right to exercise an action in its name or ours against the said driver and / or the lessee of the vehicle.
Article 5.2 – Conditions of assistance – breakdown assistance
For the duration of your rental agreed with Maresa Voyage at no additional cost, you benefit from a minimum breakdown service and assistance, linked to the use of the vehicle, in the event of mechanical breakdown only.
Article 6 – protection of personal data:
The personal data that you enter on our site allow Maresa Voyage to offer you personalized and adapted service offers. We ensure its security and confidentiality.
You can access, update or delete your personal data at any time and place.
BOOK A VISIT, AN EXCURSION
When you book alone or as a group, we will direct all notifications, correspondence, cancellations, only to the primary name on the booking. You must be 18 years of age at the time of booking and have the legal capacity and authority to make the reservation in principal name, participate in any excursion that we organize and take advantage of the offers that we promote, according to their availability. You are responsible for ensuring that the personal information or other information provided concerning yourself or other persons traveling on the reservation is correct, and to communicate any information relating to the reservation or any change thereto, to all persons traveling on said booking including, but not limited to, any information regarding schedule changes or copies of booking confirmations.
You and your companions are required to comply with the service provider’s conditions (ethics charter), as well as the applicable health and safety instructions. You are required to report any health problem which could prevent you or your companions from participating in the excursion or which could pose a risk to yourself or to others. Some excursions may include age, health, weight and / or height restrictions, which are imposed by the provider. For your safety, we ask you to respect them. You and your companions are required to read all documentation carefully for details of the level of the excursion, experience required (if applicable) and / or abilities required. Group sizes can vary from 1 to 99 participants. If the selected excursion does not expressly state that it is suitable for people with less mobility, it means that it is not suitable for people with reduced mobility.
Be aware that some excursions include an element of risk, and you should make sure that the excursion is suited to your abilities and / or those of your companions, and that you are fit enough to participate. We urge you to verify that you have adequate and current insurance for your excursion and any additional optional activities. You are required to report to your insurers all essential facts including known medical problems, any failure in this regard which could lead to a reduction or rejection of insurance premiums. When making your reservation with our company, it is strongly recommended that you and your companions listed on the reservation, including infants and children, be properly insured for your vacation.
Anyone under the age of 18 must be accompanied by an adult on their excursion. Other restrictions and conditions may apply to some offers, but these will be explained in detail in those offers. Confirmation of your reservation will be followed by an email which will be automatically sent to your mailbox, and which you can then send back to your care). If you do not receive this confirmation, please let us know.
During the reservation process, we will ask you for personal data such as your first name, last name and credit card data. All data collected will be treated in accordance with our Data Privacy Policy.
Article 1 – The Price you pay
All advertised prices are correct as of the date posted, however we reserve the right to change them from time to time. The price of the excursion, which you will pay us when you confirm your reservation, includes:
• All the services specified on the booking confirmation.
• The corresponding VAT.
The price does not include any service that is not listed on the booking confirmation.
Article 2 – Accepted payment methods:
• Cash
• Visa
• MTN mobile/ Orange money
If payment is made by credit / debit card, the full amount quoted will be charged to your credit or debit card. Payment transactions on our devices are encrypted using a secure payment system approved by some of the world’s largest banks, and are disclosed only to financial institutions required to process customer payment instructions.
If the payment is made by MTN mobile / Orange money, you will have to make the transfer bearing the charges related to the transfer fees.
Article 3- « Best price-quality » guarantee
All Maresa Voyage excursions are guaranteed “best value for money”. This means you can be sure that nowhere else will you find the same excursions with the same excellent value for money at such a great price.
For travelers who book more than two weeks before the excursion start date, the complaint must be made within one week of the reservation date.
Article 4 – If we cancel your reservation
Our goal is to deliver your excursion as booked. But, for example, if an insufficient number of people make a reservation for the excursion, we may cancel it. We reserve the right to cancel your excursion under any circumstances, but if we cancel your excursion, you may either receive a refund from us or accept a substitute excursion of equivalent or similar level and price, if we are able. propose one. If you choose this option, the conditions of your excursion will remain unchanged and those conditions will apply to your reservation. In any case, we will refund the price difference to you if the level and cost of the substitute excursion is lower.
Article 5 – If we cancel the details of your reservation
We hope that you don’t have to make any changes as part of your excursion, but sometimes these changes are necessary. We reserve the right to make these changes. We will notify you of any significant changes.
Article 6 – Significant changes to your excursion
Occasionally we need to make significant changes as part of your excursion.
If we notify you of these changes after confirming the booking, you can:
• Accept a substitute excursion of equivalent or similar level and price, on the date of the change, if we are able to provide one.
• Cancel your excursion with us and receive a refund of all amounts paid. In any case, we will refund the difference in price if the substitute excursion is of lower level and price, on the date of the change.
Article 7 – If the change is not acceptable to you
If any of the significant changes above are not acceptable to you, you can cancel your excursion reservation. In this case, we will reimburse you for the full cost of the payment.
Important notice – Events beyond our control
Among the events beyond our control: war, threat of war, riots, civil unrest, terrorist activity and its consequences, social conflicts, natural disasters, fire, epidemics, health risks and pandemics, inevitable and unforeseeable technical problems with transport for for reasons beyond our control or that of our service providers; and other severe weather conditions in progress or potential, and any other similar event.
Article 8 – Our responsibility for your excursion
We will organize the services that are part of the excursion you have chosen and that we confirm. These services will be provided by us directly or through independent local providers at destination, which we have engaged. We are responsible for ensuring that each portion of the excursion that you book with our company is provided in accordance with a reasonable standard of service and as we have promoted it (or in accordance with the change made and which you have agreed to) . We take care to ensure that all of the services that are included in your excursion, as we have promoted them, are provided by competent and reputable companies. These companies must adhere to local standards.
Article 9 – Bodily injury
If you are injured, become ill or die as a result of the services provided as part of your excursion, we may provide you with compensation. We will not make any compensation if the injury, illness or death is the result of an event or circumstances that the person who caused them could not foresee or avoid, even taking all necessary measures and actions. We will not award compensation if your illness, injury or death is the result of your own actions.
1. You must notify us and the relevant provider of any bodily injury or illness while you are in the accommodation complex. Please include a medical certificate attesting to your injury or illness.
2. You must assign to us any rights you may have against the provider or any other person.
3. You are required to cooperate fully with our company if we wish or if our insurers wish to exercise these rights.
4. We ask that you transfer your rights to us so that we can claim from the service providers any compensation we make in your favor, in addition to legal fees and other costs. We will not benefit from this procedure. If we receive more from the provider than we paid you plus the aforementioned charges, we will send you the difference. If someone on your excursion booking is injured, becomes ill or dies while participating in an activity that was not part of the excursion, or if you have to incur unforeseeable additional expenses for which we cannot be held responsible, because this is an event beyond our control, we will try to assist you if necessary and at our sole discretion.
Article 10 – YOUR CONTRACT WITH US
By asking us to confirm your reservation, you agree on behalf of all persons on the reservation that the terms of this Agreement constitute the entire agreement between us in connection with your reservation and the terms of your excursion.
You also agree to the processing of personal information concerning you and that of your companions. Where the context allows, references to « you » « your » « your » include you and all persons listed on the reservation.
You are responsible for complying with all passport, visa and other migratory requirements. Your passport and travel documents must be intact; you may be refused travel if these are damaged or altered. We do not accept any liability if you cannot travel due to failure to meet these requirements.
Article 11 – If you modify your reservation
You must ensure that all names and contact details are entered correctly at the time of booking. You will receive a confirmation ticket once your booking is confirmed and should contact us without delay if any corrections need to be made or if you do not receive it for some reason.
You can reduce the number of people participating in the excursion as well as the date of the excursion by accessing your reservation directly on the website. To make a change, please contact the Customer Service team.
When you change your tour details, the price of your tour will be based on the price applicable on the day the change is made. These prices may not be the same as when you made your initial reservation.
Article 12 – If you cancel your reservation
Refunds will be accepted only on cancellations made at least 48 hours before the pickup time. In case of no show for the excursion, no refund will be made.
Article 13 – Conduct during the excursion
We reserve the right to refuse or accept you as a customer or to continue to deal with you if we believe, or if a person with authority to do so, believes that you are displaying disruptive conduct, causing inconvenience. unnecessary, threatening or abusive, damage property, annoy, annoy, disturb or endanger or create a risk to any person taking part in the excursion or our staff and agents.
Article 14 – Contacting you
If you have requested to correspond with us, we will contact you using the email address you provided. For example, to send you electronic confirmation, electronic ticket, electronic cancellation, etc. We assume that your email address is correct and that you understand the risks associated with using this form of communication. Please note that you may need to contact us at our call center or in writing, depending on the terms.
Article 16 – Legislation and jurisdiction of the courts
These Booking Conditions are governed by the national legislation of the country in which the excursion takes place. If a dispute must be brought before the courts by the parties, they hereby submit and accept the jurisdiction of the Courts of the user’s place of residence, expressly waiving any other jurisdiction.